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Broadcast Date: Tuesday, August 31, 2021 from 12:00 pm to 1:30 pm (ET)


Despite the digital push spurred by the pandemic, many lending and credit risk professionals reported challenges in their business lending process that hurt their institution’s ability to grow, manage credit risk, and satisfy customers or members.

In a recent Abrigo survey, nearly 250 financial professionals answered questions related to their lending process. The goal of the survey was to help financial institutions benchmark their relative strengths and weaknesses against their peers for a variety of topics such as risk rating, pricing, underwriting, ticklers, and more.

Join this webinar to hear credit administration professionals Rob Newberry (Abrigo) and John Hatfield (Millennium Bank) react to the results and offer up strategies to overcome these inefficiencies and inconsistencies to scale loan growth and manage risk.

You will learn:

  • How other institutions approach business and commercial lending
  • Pain points in the lending process and how others have solved them
  • Trends in the industry that our subject matter experts are seeing


Course Level:



Advance Preparation:

Print and review course materials


Method of Presentation:

On-demand Webcast (CLE); Group-Internet Based



General knowledge of the business lending process


Course Code:



NY Category of CLE Credit:

Areas of Professional Practice


NASBA Field of Study:

Finance – Technical


Total Credit:

1.5 CLE

1.5 CPE (Not eligible for On-demand credit)

Speaker Panel:

Rob Newberry, Senior Advisor

Rob Newberry is Senior Advisor with Abrigo’s Advisory Services and a faculty member of the Graduate School of Banking at the University of Wisconsin-Madison. In the past 10 years, he has worked with financial institution leaders and regulators to develop a suite of credit administration tools for community banks and credit unions. Prior to Abrigo, Rob spent 15 years at Wells Fargo & Co., holding strategic and leadership roles in such areas as business intelligence and delivery innovation. His MBA is from the University of Iowa

John Hatfield, Senior Credit Officer
Millennium Bank

John has over 20 years of experience in the banking industry primarily focused on commercial real estate lending, underwriting, and portfolio and risk management. In his current role at Millennium Bank, he is responsible for the underwriting, review, and management of the bank’s $360 million commercial loan portfolio on a continuing basis in order to prevent or limit loan losses. John graduated from Lee University with a bachelor’s degree in Business Administration.


Rob Newberry, Senior Advisor



John HatfieldSenior Credit Officer

Millennium Bank

  • About the 2021 Business Lending Survey
  • The Impact of the Pandemic on Lending Processes
  • Common Obstacles in the Business Lending Process
  • Origination, Underwriting, and Decisioning Best Practices
  • Importance of an Effective Loan Administration System
  • Benefits of Business Lending Digitalization and Automation


Download Course Materials

Who Should Attend:

  • Chief Executive Officer/President
  • Chief Lending Officer
  • Chief Credit Officer
  • Chief Operating Officer
  • VP Lending
  • VP Credit
  • SVP Lending
  • SVP Credit
  • Credit Admin
  • Loan Officer/Relationship Manager
  • Credit Analyst
  • Credit Team Lead
  • Loan Admin
  • Digitalization/Innovation Officer



Rob NewberrySenior Advisor
John HatfieldSenior Credit Officer
Millennium Bank



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