FAQs

Where’s My Stuff? First, make sure you are logged in to your account. Hover the mouse pointer over the “My Webcasts & Help” menu. A drop-down list will appear; click “My Webcasts & Plans.” You will be directed to the “My Webcasts & Plans” dashboard where you can find all the webcasts and/or subscriptions you purchased. How Do I Join a Webcast? There are two ways to join a webcast. On the Knowledge Webcasts homepage, click the “Find a Webcast” button. Then, you will be directed to the All Webcast page. On the search bar, please enter the topic/webcast [...]

When should I connect to my event? We suggest connecting approximately 15 minutes prior to your event going live, using the details provided. We’ll check your connection and audio levels once you’re connected as well as answer any last-minute questions you may have. We also advise you to reduce the speaker volume of your phone, if your phone is near your computer. This is to prevent feedback from getting through the telephone. Do I Need Any Specific Equipment? All you need is a phone and your computer.  We suggest a landline telephone if possible. You may also want to [...]

There Are Audio/Visual Problems with My Event If you are experiencing audio/visual problems during a live event, we recommend first refreshing your browser window. In the event of an audio issue persisting, you can refer to your confirmation email for the dial-in number to join the webcast via phone (be sure to check your junk email too!). If you are encountering persistent visual issues after refreshing, you can attempt to view the online portion of the webcast in another browser and/or using the BigMarker mobile app. If you have further questions, you may direct your concerns here. [...]

Where Can I Find More Information on CLE and CPE? All of the information about our continuing education credits can be found here: https://knowledgewebcasts.com/cle-state-requirements/ If you still have a question, please get in touch via chat, phone (+1) 646-844-0200, or email at [email protected] How Do I Get My Certificate of Attendance? At the end of your live event, you will be sent a survey.  We designed it to be completed in less than three minutes.  You’ll need to enter the secret words into that survey as proof of attendance as state bars and boards require a completed record of [...]

Are CLE Processing Fees Included? The CLE Processing fees differ from state-to-state. If you still have questions, please email [email protected] and we'll have a continuing education credit coordinator get back to you as soon as possible. I Need the W9 or the Tax Identification Number (TIN) Kindly email us ([email protected]) and include “W9 Request” in the subject line. You will be sent the W9 in a couple of working hours.

Does the Monthly or Annual Subscription Include CLE Processing? The monthly and annual all-access pass subscription only covers access to all webcasts – live and on-demand. There is a minimal cost for Continuing Education credit and certificate of attendance processing for each event. Is the Annual Pass Good for One Calendar Year Only? Your annual pass will cover 12 months from the point of purchase, not just the calendar year. Can I Register and Access Live and On-Demand Webcasts After My Subscription? You can only access live and on-demand webcasts, as many times as you want, within your [...]

Where Can I Access My Previous Webcasts? On the website, simply go to My Account and click the Archived Orders. Then, click the “Go to Legacy Site” button or you may also log in on this link: https://www.theknowledgegroup.org/#LEGACY using your username and password. Any product purchased before February 1, 2021, must be accessed on the archive site. On your account dashboard, click the “My Webcasts” button, and click “My On-Demand Webcasts.” The courses you purchased will appear underneath. Click the “Details” button to proceed.