Still Room For Improvement? ABBYY Survey Shows That Financial Institutions Are Letting Customers Down


Despite substantial investments and rising internal satisfaction, financial institutions in the United States are still falling short of customer expectations according to a recent ABBYY survey. ABBYY's Digital Strategies in Financial Services survey received responses from over 100 financial institution executives regarding onboarding processes, technological investments, and customer satisfaction. The results of this survey show that customer satisfaction within the financial industry continues to wane thanks in large part to difficulties associated with onboarding new customers. According to the ABBYY survey, 73% of executives list improving customer service/experience as one of their top three priorities [...]